Customers want to be able to reach you on their terms, preferably as fast as possible. Improving the contact center ...
Customers want to be able to reach you on their terms, preferably as fast as possible. Improving the contact center ...
Contact center workforce optimization has two pillars: workforce management (WFM) and quality management (QM). WFM consists of forecasting, scheduling, and ...
A contact center enables customer service or sales teams to handle everything from gathering leads and closing deals to resolving ...